Joe Arringtion Cancer Center

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JACC
4101 22nd Place
Lubbock, Texas 79410

phone: 806-725-8000
fax: 806-723-6412

General Information:
info@joearrington.org

Patient Rights & Responsibilites

The health care professionals at Covenant Health System recognize that each patient is an individual with unique health care needs. We respect the dignity and worth of every person, and continually strive to provide considerate, respectful care focused upon the patient’s individual needs.

We believe a person’s health is affected by environmental and emotional factors, and that being able to communicate concerns with the health care team is important to the healing process as well as being a primary right of the patient. Our organization assists patients in the exercising of these rights.

Our patients can expect to exercise these rights without regard to sex, culture, economic status, educational or religious background, or the source of payment for care.

As a patient at Covenant Health System, you have the right to:

Be provided information and assistance in understanding information throughout their stay and about their condition, rights and responsibilities.
Have a written copy of the patient's rights and responsibilities upon admission in the patient's primary language, or have an appropriate translator.
Receive a reasonable response to requests and needs for treatment of service.
Impartial access to medically appropriate treatment which promotes continuity of care.
Considerate and respectful care that recognizes psychosocial, spiritual, and cultural variables, preserving human dignity.
Access to Spiritual care and other spiritual services.
The right to be free from all forms of abuse or harassment, including verbal, physical, psychological, sexual or emotional while under the care of the hospital.
Access to protective services.
The right to be free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation by staff.
The opportunity to voice complaints about his or her care, and to have those complaints reviewed and, when possible, resolved. Patients and/or family members who have a complaint are encouraged to call the Guest Request Line at ext. 40625. If a patient or family member wishes to lodge a formal complaint with the Texas Department of Health, they may do so either by phone, fax or mail to:

Health Facility Compliance Division
Texas Department of Health
1100 W. 49th Street
Austin, TX 78756
FAX (512) 834-6653
Complaint Hotline
1-888-973-0022
Personal privacy and confidentiality including:

Being interviewed, examined, and treated in surroundings designed to give reasonable visual and auditory privacy.

The medical record access restricted to only individuals directly in the patient's care, or monitoring the quality of care, or authorized by law/regulation, or authorized by permission of the patient or legal representative.

Having access to the information in the patient's hospital record by the patient or designated representative.

Care of the dying which provides comfort and dignity to the patient through effective pain management, and acknowledgment of the psychological and spiritual concerns of the patient and the family regarding dying and the expression of grief.
Expect quick response to reports of pain.
Be informed about outcomes of care, including unanticipated outcomes that differ significantly from the anticipated outcome.
To express their spiritual beliefs and cultural practices as long as these do not harm others or interfere with treatment.
Make health care choices together with the physician with respect to the following:

The acceptance of care and/or refusal of treatment and to be informed of the medical consequences of such refusal.

Formulation of advance directives and appointing a representative to make health care decisions on their behalf.

The involvement of family and/or guardian in the care choices throughout the course of treatment or the exclusion of any or all family members from participating in his or her care decisions.

Be informed of any research/ educational projects involving their care or treatment and to understand that refusal to participate in a research project will not affect their treatment or care.
Have their guardian, next of kin or legal representative to exercise their rights if the patient is deemed legally incompetent, medically incapable of understanding the proposed treatment or procedure, unable to communicate health care choices, or is a minor.
Have a family member or representative of the patient’s choice and his/her physician notified promptly of his/her admission to the hospital.
Know the professional status of persons providing care and services, and any professional relationships of persons providing care.
Reasonable personal and environmental safety.
Request another health care practitioner or consultant from another facility.
Transfer to another facility or organization if the patient is medically stable, has been completely examined by a physician, the need for transfer established and communicated to the patient and an accepting physician and facility have been secured.
Request and receive a detailed explanation of a bill for services rendered.
Communication (mail, visitors, phone calls) unless that patient restricts communication.

If it becomes necessary to restrict communication, restrictions are evaluated and fully explained.

Ethical Issues: The Ethics Committee at Covenant Health System serves as the advisory body to deal with ethical issues that arise in the case of treatment choice. The patient or designated representative can bring ethical issues to the committee by contacting Covenant Health System’s Spiritual Care Office.

Patient Resposibilities

Our patients have the responsibility to:

Provide accurate and complete information relating to their health and medical care.
Ask questions if they don't understand their plan of care or expectations, report any safety concerns about their care and to make decisions regarding their medical care.
Follow the recommended treatment plan and be responsible for actions and outcomes from refusing services/instructions.
Ask your doctor or nurse what to expect regarding pain and pain management.
Assure prompt payment for financial obligations for services rendered.
Follow hospital policies, procedures, rules, and regulations as these affect patients, their families, and visitors.
Respect individuals and property of other patients, health care workers, visitors, and the hospital.
Have a family member/friend present on the day of discharge to receive instructions for home care and provide transportation.

It is the responsibility of the patient who wishes to make an advance decision regarding his/her medical or surgical treatment, including the withholding or withdrawal of life-sustaining procedures if he/she should become unconscious, incompetent or otherwise incapable of personally making a decision, to clearly indicate his/her desires to Covenant Health System and his/her attending physician.

As a patient at this hospital, we expect that you will ask your doctor or nurse what to expect regarding pain and pain management, discuss pain relief options with your doctors and nurses, work with your doctor and a nurse to develop a pain management plan, ask for pain relief when pain first begins, help your doctor and nurse assess your pain, tell your doctor or nurse if your pain is not relieved, and tell your doctor or nurse about any worries you have about taking pain medication.

Advanced Directives \| Brochures \| Cancer Screening Download \| Education \| Emotions and Cancer \| Glossary of Terms \| Patient Rights \| PowerPoint Presentations \| Understanding Cancer \| Videos		JACC 4101 22nd Place Lubbock, Texas 79410 phone: 806-725-8000 fax: 806-723-6412 General Information: info@joearrington.org
Patient Rights & Responsibilites
The health care professionals at Covenant Health System recognize that each patient is an individual with unique health care needs. We respect the dignity and worth of every person, and continually strive to provide considerate, respectful care focused upon the patient’s individual needs. We believe a person’s health is affected by environmental and emotional factors, and that being able to communicate concerns with the health care team is important to the healing process as well as being a primary right of the patient. Our organization assists patients in the exercising of these rights. Our patients can expect to exercise these rights without regard to sex, culture, economic status, educational or religious background, or the source of payment for care. As a patient at Covenant Health System, you have the right to: Be provided information and assistance in understanding information throughout their stay and about their condition, rights and responsibilities. Have a written copy of the patient's rights and responsibilities upon admission in the patient's primary language, or have an appropriate translator. Receive a reasonable response to requests and needs for treatment of service. Impartial access to medically appropriate treatment which promotes continuity of care. Considerate and respectful care that recognizes psychosocial, spiritual, and cultural variables, preserving human dignity. Access to Spiritual care and other spiritual services. The right to be free from all forms of abuse or harassment, including verbal, physical, psychological, sexual or emotional while under the care of the hospital. Access to protective services. The right to be free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation by staff. The opportunity to voice complaints about his or her care, and to have those complaints reviewed and, when possible, resolved. Patients and/or family members who have a complaint are encouraged to call the Guest Request Line at ext. 40625. If a patient or family member wishes to lodge a formal complaint with the Texas Department of Health, they may do so either by phone, fax or mail to: Health Facility Compliance Division Texas Department of Health 1100 W. 49th Street Austin, TX 78756 FAX (512) 834-6653 Complaint Hotline 1-888-973-0022 Personal privacy and confidentiality including: Being interviewed, examined, and treated in surroundings designed to give reasonable visual and auditory privacy. The medical record access restricted to only individuals directly in the patient's care, or monitoring the quality of care, or authorized by law/regulation, or authorized by permission of the patient or legal representative. Having access to the information in the patient's hospital record by the patient or designated representative. Care of the dying which provides comfort and dignity to the patient through effective pain management, and acknowledgment of the psychological and spiritual concerns of the patient and the family regarding dying and the expression of grief. Expect quick response to reports of pain. Be informed about outcomes of care, including unanticipated outcomes that differ significantly from the anticipated outcome. To express their spiritual beliefs and cultural practices as long as these do not harm others or interfere with treatment. Make health care choices together with the physician with respect to the following: The acceptance of care and/or refusal of treatment and to be informed of the medical consequences of such refusal. Formulation of advance directives and appointing a representative to make health care decisions on their behalf. The involvement of family and/or guardian in the care choices throughout the course of treatment or the exclusion of any or all family members from participating in his or her care decisions. Be informed of any research/ educational projects involving their care or treatment and to understand that refusal to participate in a research project will not affect their treatment or care. Have their guardian, next of kin or legal representative to exercise their rights if the patient is deemed legally incompetent, medically incapable of understanding the proposed treatment or procedure, unable to communicate health care choices, or is a minor. Have a family member or representative of the patient’s choice and his/her physician notified promptly of his/her admission to the hospital. Know the professional status of persons providing care and services, and any professional relationships of persons providing care. Reasonable personal and environmental safety. Request another health care practitioner or consultant from another facility. Transfer to another facility or organization if the patient is medically stable, has been completely examined by a physician, the need for transfer established and communicated to the patient and an accepting physician and facility have been secured. Request and receive a detailed explanation of a bill for services rendered. Communication (mail, visitors, phone calls) unless that patient restricts communication. If it becomes necessary to restrict communication, restrictions are evaluated and fully explained. Ethical Issues: The Ethics Committee at Covenant Health System serves as the advisory body to deal with ethical issues that arise in the case of treatment choice. The patient or designated representative can bring ethical issues to the committee by contacting Covenant Health System’s Spiritual Care Office.
Patient Resposibilities
Our patients have the responsibility to: Provide accurate and complete information relating to their health and medical care. Ask questions if they don't understand their plan of care or expectations, report any safety concerns about their care and to make decisions regarding their medical care. Follow the recommended treatment plan and be responsible for actions and outcomes from refusing services/instructions. Ask your doctor or nurse what to expect regarding pain and pain management. Assure prompt payment for financial obligations for services rendered. Follow hospital policies, procedures, rules, and regulations as these affect patients, their families, and visitors. Respect individuals and property of other patients, health care workers, visitors, and the hospital. Have a family member/friend present on the day of discharge to receive instructions for home care and provide transportation. It is the responsibility of the patient who wishes to make an advance decision regarding his/her medical or surgical treatment, including the withholding or withdrawal of life-sustaining procedures if he/she should become unconscious, incompetent or otherwise incapable of personally making a decision, to clearly indicate his/her desires to Covenant Health System and his/her attending physician. As a patient at this hospital, we expect that you will ask your doctor or nurse what to expect regarding pain and pain management, discuss pain relief options with your doctors and nurses, work with your doctor and a nurse to develop a pain management plan, ask for pain relief when pain first begins, help your doctor and nurse assess your pain, tell your doctor or nurse if your pain is not relieved, and tell your doctor or nurse about any worries you have about taking pain medication.